 |
|
 |
|
|
Analysis: Outsourcing Evolving into Strategic Management Tool for Contact
Posted by : Admin on Sunday, June 25, 2006 - 11:09 PM
|
|
|
| |
|
More organizations are turning to outsourcing partners to
fill workload gaps and manage customer contact overflow.
ANNAPOLIS, MD (June 25, 2006)--Today, the contact center is
widely recognized as the organization's most critical customer
touchpoint. Consequently, most companies are reluctant to hand
over their entire contact center operations to an outsourcer. In
fact, according to a recent survey by the International Customer
Management Institute (ICMI), most contact centers that opt to
outsource are doing so on a smaller scale, using the outsourcer
as a strategic extension of their own centers to help fill in
gaps, handle overflow, and expand services, hours of operation
and/or channel options.
Note: International Customer Management Institute (ICMI)
The International Customer Management Institute (ICMI) is a
global leader in call center consulting, training, publications,
events and membership services.
685 More words
1427 Reads
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
 |
|
| |
Other Articles
- Eight Steps To Successful Goal Setting On And Off Your PC
(Jul 25, 2006)
- 10 Tips For Overcoming Procrastination At The PC
(Jul 23, 2006)
- Questioning Online Credibility
(Jul 23, 2006)
- Freekin Contest in forums on the net
(Jul 19, 2006)
- Blogging: Let's Get You Started
(Jul 15, 2006)
- Understand Your Computer's Random Access Memory
(Jul 09, 2006)
- Yahoo! Jumps On Video Bandwagon
(Jul 08, 2006)
- If your hard disk crashes, is your data covered by any warranty?
(Jul 07, 2006)
- How To Troubleshoot Your Computer's Mouse
(Jul 01, 2006)
- How To Choose The Best Laptop Accessories?
(Jun 26, 2006)
- Outsourcing Evolving into Strategic Management Tool for Contact
(Jun 25, 2006)
- RGB and CMYK for ink jet printing: Explained
(Jun 25, 2006)
- Scuba Diving Clothing Company Launches Online Dive Videos
(Jun 25, 2006)
- 3 Benefits To Owning A Refurbished Laptop
(Jun 25, 2006)
- The Dangers of Online Interaction
(Jun 25, 2006)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
Past Articles
- Sunday, June 25
- 3 Uses for an External Hard Drive
- Friday, June 23
- The Future Of Online Video Advertising
- PC Noise Annoys
- Wednesday, June 14
- A True Review of Comparison Shopping With A Mobile Phone
- Tuesday, June 13
- Harmful Secrets Of Computer Monitors
- Sunday, June 11
- How To Properly Install A New DVD Drive With Ease
- How To Speed Up Your PC By Removing,disabling Certain Software
- Friday, May 26
- Dual Core Laptops: This Isn't Your Last Year's Laptop!
- Sunday, May 21
- Once You Go VoIP, You Never Go Back!
- Wednesday, April 26
- Optimizing Your Asp.Net Pages for Faster Loading and Better Performance.
Older articles
|
|
|
|
|
|
|
